Below you will find answers to our most frequently asked questions

Our Products

We are committed to helping you find the right size hat. Check our size guide here to help you choose your next hat.

We are committed to helping you find the correct fitting belt. Follow this simple guide to get fitted correctly.

The best way to prolong the life of your Akubra hat is to store it properly when not wearing it and to keep it clean.

Always store you hat in a well ventilated area. Make sure it is free of damp, mould and possible insect damage. If you aren't going to wear it regularly, make a point of checking it every few weeks.
If you don't have a purpose designed hat box (or the box your hat was shipped in with the inbuilt hat support), store the hat on the crown (upside down) or on a hat rack/hook to prevent any brim distortion.

DO NOT leave your hat in a vehicle for any period of time as this may result in shrinkage and distortion of the hat.

Use a hat brush to give your Akubra hat a regular brush (anticlockwise direction). The is prevent any dust and dirt from settling into the fibres.
Keep the inner leather band clean and supple by regularly cleaning and conditioning with good quality leather care products.

No, but we do make some styles in small sizes.

Unfortunately our factory is not set up to handle one-off requests for customised styles and colours.

If you are between sizes, choose the larger sizes as Akubra hats do not stretch and may even tighten over time (depending on the way they are treated). It is easier to add padding to a hat that is too large to make it smaller than it is to try and stretch a small hat to make it larger.

Akubra Hats regularly independently tests is fur felt hats for Ultraviolet Protection. Samples are sent to the Australian Radiation Protection and Nuclear Saftey Agency (ARPANSA), a federal government agency. Akubra then recieves an Ultraviolet Protection Factory (UPF) rating.

The UPF rating indicates how effective a fabric is at blocking out solar ultraviolet radiation. This testing is performed according to Australian/ New Zealand standard AS/NZS 4399. UPF ratings range from 15 to 50 with higher ratings indicating more effective blocking and therefore better protection for the wearer of a garment made from the fabric. Fabrics that test higher than UPF 50 are rated as UPF 50+.

Most Akubra Fur Felt hats are currently rated at UPF50+, and as such are classified as EXCELLENT under the UPF Classification System.


We accept the following payment methods:

* Visa, Mastercard, American Express

* PayPal

* Afterpay

* Apple Pay, Google Pay, Shop Pay

* Akubra Digital Gift Cards

* Akubra Physical Gift Cards

Our e-commerce website follows best practice when managing your information to ensure a secure purchasing environment.

If you make a purchase and do not apply the gift card at the checkout, and contact us before the order is processed/shipped at, we will refund the order so you can reorder and use the gift card.

If you make a purchase and do not apply the gift card at the checkout, and contact us, at, after the order is processed/shipped we cannot alter the order.

Due to overwhelming demand we are not accepting enquiries for new retailers (within Australia or internationally) at this time. We appreciate your interest in our product and hope to be able to address this in the future.

Dispatch and Delivery

At the present time we are only shipping within Australia and to New Zealand

Delivery within Australia

* 3-5 Business Days - within metro areas in Australia.

* 7-10 Business Days - for regional and remote locations around Australia.

* 5-10 Business Days for orders to New Zealand.

Please note there may be additional delays during peak delivery times and as a result of public holidays.

Startrack does not currently require a signature on delivery, however, someone will still need to physically accept the parcel as Startrack do not have authority to leave it unattended. If there is no one available to accept the parcel, the delivery agent will leave a card with details regarding how to collect the parcel from a local post office.

Once your order has been dispatched, you will receive an email containing your Tracking Number to track your package.

Delivery costs vary depending on whether your order is a standard order or a larger order. You can find the exact delivery cost in the checkout, before placing your order.

If you placed an order and you accidentally entered the wrong shipping address, please email  with your order number and your request as soon as possible, and we will get back to you between business hours (Monday - Friday: 8:30am – 5:00pm).

Although we cannot guarantee that all requests can be fulfilled, we will attempt to rectify the address as long as your order has not begun the shipping process.

If the order has been shipped, and is being sent to the incorrect shipping address, it is your responsibility to retrieve the package from the address it is being shipped to. You can also reach out to Australia Post and see if they are able to redirect or return your package to sender.


Visit our returns policy page to find out more.

Follow this link to our Return Centre and enter your order number, email address or phone number and select Find My Order.
If you are returning a gift, please select the gift option. You will need to add the same order information as above along with your own contact details. If you don’t know the order number you can contact the online team and they will be able to assist you

Select the item to return and one of the outcomes:
Exchange for the same item, a different item, or a store credit.

Continue following the prompts and confirm the return request.
Check the box agreeing to the T’s & C’s.

You will either:
Be invoiced for the return shipping (and receive an invoice with a link to pay via the Akubra checkout page),
OR if you have requested a store credit OR are purchasing an item of a lesser value, the return shipping fee will be deducted from the existing credit.
The shipping fees are $25 for a hat or bag and $15 for accessory items.
Once paid you will receive an email with a link to the Australia Post label to download.

Print the label and affix it to the return parcel.
Ensure all old labelling (including any barcodes) are removed from the outside of the parcel – failure to do this may result in the parcel being scanned and returned to you.

Please make sure that you include the following contact information with the return items:

·       Full Name
·       Order Number / RMA Number
·       Email Address
·       Contact Phone Number

Please include the RMA # on the outside of the parcel.

Take your parcel to any Post Office for shipment. Your receipt will contain the return tracking details.

We will update you via email on the progress of your return.

We want you to be completely satisfied with your purchase, so we offer 60 day returns on your purchase.

If for any reason your order is not as you expected, you may return your purchase for an exchange or a store credit, when it is returned in saleable condition with tags still attached, and in accordance with the points below:

·       If you receive the wrong item, you believe the item is faulty or there is a missing item you must contact us within 7 days of delivery.

·       All items must be returned within 60 days from delivery. If the item has not been received back in this timeframe it will not be eligible for a refund. Items that have been in your possession for longer than 60 days are no longer classed as "new" and are not eligible for return.

·       All products must not be worn outside or show any sign of use or misuse and returned in the original packaging. A restocking fee (minimum $50) will be charged when items require treatment, or if delivery is refused and the item is returned to us at our cost or the item is sent back outside the return period.

Items that show signs of wear or misuse will not be accepted for return.

·       Failure to collect your order from the post office will result in the order being returned to Akubra and refunded to you less a $50 handling and postage fee

·       The shipping charge on the original order is not refundable.

Goods are deemed faulty if you receive them in damaged condition or where a manufacturing fault occurs within six months of purchase. Items that are damaged by you or in any other way, or as a result of normal wear and tear are not considered to be faulty

If you would like to exchange a faulty item, please note we can only replace it for the same product in the same size, subject to availability. Where possible we will offer to repair faulty items. If it cannot be repaired or replaced, you are entitled to a full refund.
As we are not currently shipping outside of Australia we are only able to cover the cost of returning items that are deemed faulty within Australia.

Any returns of products purchased with Gift Cards will be returned in the form of a Gift Card to that value.
Purchased Gift Cards are not refundable.

Gift Cards

Yes - Please follow this link to purchase an Akubra Gift Card.

Please note we only sell Digital Gift Cards online.

Enter the Gift Card code at the checkout and ensure to select apply.

If you make a purchase and do not apply the gift card at the checkout, and contact us before the order is processed/shipped at, we will refund the order so you can reorder and use the gift card.

If you make a purchase and do not apply the gift card at the checkout, and contact us, at, after the order is processed/shipped we cannot alter the order.

If you would like to check the remaining balance amount on your card please contact us.

Gift cards will expire after 3 years from the date of purchase.

No. If the full balance is not spent in one transaction, the remaining balance will remain on your Physical or Digital Gift Card.

If you would like to check the remaining balance amount on your card please contact us.

Gift Cards are not redeemable for cash and cannot be exchanged.


Check out the Afterpay website to see how it works.

Yes, Afterpay is available on orders online $1 to $1,000. Conditions apply.*

**If you make repayments on time, you’ll only ever pay the price of the item you’ve purchased. The only fees Afterpay charges are late fees for missed payments.  Please note that Afterpay is not a service provided by Akubra Hats Pty Ltd. It is facility offered by Afterpay Pty Ltd.

If you are new to Afterpay, download the Afterpay App from Google Play or the App Store, and/or signup online at

Please ensure you have the latest version of the Afterpay App on your mobile device.

How to Afterpay online:

When in checkout select the Afterpay payment option and follow the prompts to login to Afterpay and complete your payment.

Please note that Afterpay is not a service provided by Akubra. It is facility offered by Afterpay Pty Ltd.
For full terms and conditions visit
To find out more about Afterpay, visit

Returns can be applied for online. Please refer to our Refunds & Returns page for more information. Click here to organise a return.

FActory Store

The factory store remains closed! Demand for Akubra hats around the country has increased during the pandemic and our number one focus is to ensure our retailers are well stocked before we reopen.

Thank you for your ongoing support for our 100% Australian Made and Family Owned business.

Yes we offer contactless collection at our Factory Store in Kempsey NSW. When placing an order, you will need to select local pick-up at the checkout.

Collection is available as follows:

Monday - Thursday: 9am - 1pm & 1:30pm - 3pm , Friday: 9am - 10am , Sat & Sun - Closed