Returns Policy

60 DAY RETURNS
We want you to be completely satisfied with your purchase.

If for any reason your order is not as you expected, you may refund your purchase to the original payment method, when it is returned in saleable condition with tags still attached, and in accordance with the points below:

All items must be returned within 60 days from delivery. If the item has not been received back in this timeframe it will not be eligible for a refund.


All products must not be worn outside or show any sign of use or misuse and returned in the original packaging.
Items that show signs of wear or misuse will not be accepted for return.

The shipping charge on the original order is not refundable unless it is due to an error on our part.
Akubra Cover is not refundable.

Please note: Customers will be liable for shipping costs incurred when returning an item unless they have purchased Akubra Cover (only applicable for Australia and New Zealand). 


HOW TO RETURN

STEP 1
Follow this link to our Online Order Return Centre and follow the prompts.

STEP 2
Once we have confirmed your request via return email you will receive an email providing details of how and where to return the item(s).

STEP 3
When returning your purchase by please package your goods appropriately.

Please make sure that you include with your return, the following contact information:

  • Full Name
  • Order Number / RMA Number
  • Email Address
  • Contact Phone Number

Ensure you include the Return Merchandise Number (RMA #) that will be provided to you by email.

Note: If this information is not included with your return, it may result in delays processing your return.

Address your return to:

AKUBRA HATS - INTERNET RETURNS
81-87 SOUTH STREET
SOUTH KEMPSEY
NEW SOUTH WALES 2440
AUSTRALIA 

STEP 4
Take your parcel to any Post Office or courier service and return it using a trackable service. The cost will vary depending on your location and the weight of your parcel.

STEP 5:
Please log back into the Return Centre https://akubra.returnscenter.com/ and enter the tracking number provided by the post office (or courier if applicable). This ensures we can track your return.

Refunds will be processed and submitted to your original form of payment within 5 business days. The length of time it takes to receive your refund depends on your financial institution. Typically your funds should be available in 10 business days.

  

FAULTY GOODS
Goods are deemed faulty if you receive them in damaged condition or where a manufacturing fault occurs within six months of purchase. Items that are damaged by you or in any other way, or as a result of normal wear and tear are not considered to be faulty

If you would like to exchange a faulty item instead of receiving a refund, please note we can only replace it for the same product in the same size, subject to availability. Where possible we will offer to repair faulty items. If it cannot be repaired, you are entitled to a full refund.

GIFT CARDS
Any returns of products purchased with Gift Cards will be returned in the form of a Gift Card to that value.