30 DAY RETURNS
We want you to be completely satisfied with your purchase.
If for any reason your order is not as you expected, you may exchange, replace or credit your purchase ,when it is returned in saleable condition with tags still attached, and in accordance with the points below:
All items must be returned within 30 days from delivery and will be credited back depending on how you paid for them.
All products must not be worn outside or show any sign of use or misuse and returned in the original packaging.
Items that show signs of wear or misuse will not be accepted for return.
Please note if you would like to exchange your hat size via our web-store, the customer will be liable for any additional shipping costs incurred.
( Please Note: Exchanges are limited to once per transaction).
We do not offer returns if you change your mind.
HOW TO RETURN
Follow this link to our Online Order Return Centre
Once we have confirmed your request via return email you will receive an email providing details of how and where to return the item(s).
If you are returning your purchase by Australia Post within 30 days of receiving your order, please package your goods appropriately,
Please make sure that you include, with your return, the following contact information:
- Full Name
- Order Number / Receipt
- Email Address
- Contact Phone Number
Note: If this information is not included with your return, it may results delays processing your return.
Ensure to include the Return Authorization Number (RA NO.) that will be provided to you by email, as well as details of your exchange or refund request.
Address your return to:
AKUBRA HATS - INTERNET RETURNS
81 SOUTH STREET
NEW SOUTH WALES
Take your parcel to any Australia Post Office and return it using a trackable service. The cost will vary depending on your location and the weight of your parcel.NOTE: Please allow up to 14 days after we receive your return, for your return to be processed and your card to be refunded.
Goods are deemed faulty if you receive them in damaged condition or where a manufacturing fault occurs within six months of purchase. Items that are damaged by you or in any other way, or as a result of normal wear and tear are not considered to be faulty
If you would like to exchange a faulty item instead of receiving a refund, please note we can only replace it for the same product in the same size, subject to availability. Where possible we will offer to repair faulty items. If it cannot be repaired, you are entitled to a full refund.
Any returns of products purchased with Gift Cards will be returned in the form of a Gift Card to that value.