Shipping & Delivery
AUSTRALIA
We deliver nationwide with StarTrack Express. Prices will be calculated at checkout.
Domestic orders will be dispatched within 1-2 business days and delivered within 1-3 business days, depending on your location. For regional and remote areas, delivery may take up to an additional 7-10 business days.
NEW ZEALAND
We deliver internationally with Australia Post eParcel. Prices will be calculated at checkout.
International orders will be dispatched within 3-5 business days and delivered within 5-10 business days depending on your location.
If your order is under NZ$1000 you will not need to pay import duties and taxes. If your order exceeds the threshold, it is the customer's responsibility to be informed of any local customs & taxes charges. These fees are not included in your order total and must be paid to your local customs office prior to receiving your order.
Akubra will not offer refunds for any refused shipments due to additional customs & taxes charges. If this fee is not paid, the order will be returned to us at the customer’s expense. Any custom charges paid to receive your order are not refundable upon return.
REST OF WORLD
We deliver internationally with DHL Express. Prices will be calculated at checkout.
International orders will be dispatched within 3-5 business days and delivered within 5-10 business days depending on your location. There are no additional charges when the product arrives in your country. Duties and taxes will be paid for the following countries:
- United States
- Europe
- United Kingdom
PICK UP YOUR ORDER
You will be contacted via email when your order is ready for pick up at your chosen location:
- Head Office - 89 South Street, South Kempsey, NSW 2440
- Strand Hatters - Shop 8, 412 George Street, Sydney NSW 2000
- Brisbane Hatters - Shop 26, 117 Adelaide Street, Brisbane City QLD 4000
FAQ
My free shipping code didn't work
If you have a free shipping code, please ensure it has been applied before proceeding to the payment section of the checkout. Codes
cannot be retroactively applied to orders once they have been placed.
How do I track my order?
Once your parcel is collected from our warehouse and scanned into the corresponding depot, you will be emailed your tracking number. If you are unable to find your email from the relative shipping couriers, please check your junk mail or alternatively contact us at online@akubra.com.au. Depending on your courier you can choose to receive updates by text.
Split Orders
If you have an order with multiple items, they may be delivered at different times based on availability. In this instance, your order will be split into multiple orders, and will be delivered separately under different tracking numbers. Each time your order is split, you will receive an email notification with the new order details. There will not be any
additional shipping charges applied to split orders. For further information regarding your split order, you can log into your account, and go to ‘Orders’ to follow the journey of your order.
Can I cancel or amend my order?
Our warehouse aims to fulfil your order as quickly as possible to ensure your new purchase can be delivered and enjoyed with minimal wait times. Due to this, cancellations, redirections, and order amendments cannot be guaranteed.
Will I have to sign for my delivery?
All orders require a signature upon delivery. If the address provided is unattended at the time, an attempted delivery card will be left with the courier pick-up location or taken to the local post office. If you think you have missed receiving your order, check your tracking details.
What should I do if my parcel is missing, damaged or stolen?
If your parcel is missing, damaged or stolen, please contact us at online@akubra.com.au. We will assist in lodging an investigation with the courier.
