Promotion TERMS & CONDITIONS
These are the website terms (terms) for the Akubra Hats Pty Ltd (ACN 000 175 333) and its related entities and affiliates including Brisbane Hatters Pty Ltd (ACN 625 857 829) and Koolah Products Pty Limited (ACN 053 405 057) (collectively and individually referred to herein as Akubra, we, us or our).
By using this website, you agree to these terms. If you do not agree to these terms, you should not use this website. We may change these terms from time to time. If you continue to access this website following such a change, then you will be deemed to have agreed to the changed terms. For information regarding our shipping and delivery, return, and terms of services please refer to our: Shipping Policy, Return Policy, and Terms of Service.
JOINING OUR COMMUNITY
EMAIL OPT-IN:
First time subscribers are eligible for Free Express Shipping* via StarTrack Express on their first order. You will receive a unique coupon code, which must be applied at checkout. Requires minimum order value of AUD$300. Deliveries within Australia only, to a maximum shipping cost of AUD$25. Valid for 7 days. By joining our community and submitting your details, you agree to receive marketing emails. Unsubscribe at any time. Read more about our Privacy Policy.
SMS OPT-IN:
By subscribing via SMS, you consent to receive informational (e.g., order updates) and/or marketing texts (e.g., cart reminders) from Akubra Hats including texts sent by autodialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available). Privacy Policy & Terms.
COMMUNITY
The community promotion entitles customer to 10% off their order is only available to members of the following organisations:
- North Bondi Surf Life Saving Club
- Noosa Heads Surf Life Saving Club
- Hasting Street Association
To claim the discount, eligible customers must provide proof of membership by either:
- Presenting a valid membership card in store; or
- Signing up with a valid email address associated with the membership.
MEDIA
Customers presenting their media card may receive 15% in-store without pre-approval.
To claim the discount, eligible customers must provide proof of membership by either:
- Presenting a valid media card in store; or
- Signing up with a valid email address associated with the membership.
SYDNEY TRAVEL GUIDE - GIFT WITH PURCHASE OFFER
As part of a collaboration with Sydney Travel Guide, customers who purchase a felt hat in participating stores may receive a complimentary Hat Brush with legacy script Akubra branding.
How to redeem:
- Present a copy of the Sydney Travel Guide in-store at either Akubra Bondi or Strand Arcade locations.
- Offer valid for purchases made between AEST 00:01am, Monday 1 December 2025 and AEST 11:59pm, Sunday 8 March 2026, or while stocks last.
Additional terms:
- Cannot be used in conjunction with any other offer.
- Items purchased under this promotion may only be returned for a credit note or exchange.
- The Akubra faulty goods policy applies in full.
QUESTIONS, FEEDBACK, AND COMPLAINTS
If you have any questions, feedback, or complaints in relation to this website, then please contact us. We welcome your feedback and will endeavour to respond to you (where a response is required) in a prompt manner.
Akubra Hats Pty Ltd
Privacy Compliance Officer
89 South Street,
South Kempsey
New South Wales AU 2440
These Terms and Conditions were last updated in November 2025.