Every Akubra should feel just right. If your purchase isn’t quite right, our returns process is designed to help you find the right fit, style or option.

Eligible items can be returned within 14 days of purchase. You can choose from: 

• Refund
• Exchange for a different size, style or colour 
• Store credit in the form of a digital gift card, valid for 3 years

• Returned items must be unworn, unused and in original condition, with all original tags and packaging intact.
• Please return hats in their original hat box, as it is specifically designed to protect the hat in transit.
• If an item is damaged during return transit, it may no longer meet our return conditions.
• The Presentation Box will only be eligible for return if it is included in your return request and returned inside the original packaging.
• Presentation Boxes returned without meeting these conditions will not be eligible for return.

• Feathers and pins are final sale and are not eligible for return, exchange or store credit for change-of-mind reasons, except where required by applicable consumer law.
• Personalised and made-to-order products are final sale and are not eligible for return, exchange or store credit for change-of-mind reasons, except where required by applicable consumer law.
• Archive hats are final sale and are not eligible for return.

Checkout Plus gives you added return protection for your order. Add it at checkout and your return shipping is covered if you need to return or exchange an eligible item.

• Australia: $8 per order
• International: $30 per order
• Free return shipping: If you need to return an item, your prepaid return shipping is covered and will not be deducted from your refund.

Non-refundable: The Checkout Plus fee is non-refundable, including if you choose not to return your order.

By adding Checkout Plus, you agree to Refundid’s Privacy Policy and Terms and Conditions. Returns remain subject to Akubra’s Returns Policy.

• Checkout Plus is available at checkout and covers the cost of your return shipping.
• If Checkout Plus was not selected, standard return shipping rates apply. For Australian orders, these are $25 for a hat or $15 for accessories. International return shipping rates vary by destination.
• A restocking fee of $50 minimum may apply where items require treatment, where delivery is refused and the item is returned to us at our cost, or where an item is returned outside the applicable return period.
• Failure to collect your order from the post office will result in the order being returned to Akubra and refunded to you less a $50 handling and postage fee.
• Original shipping charges are not refundable, except where required by applicable consumer law, including where a European Union consumer validly exercises their statutory right of withdrawal.

• Once your item is received by our returns team, your refund will be processed within 2 business days. 
• Refunds are returned to your original payment method, please allow a further 3-7 business days for funds to appear, depending on your bank. 
• Delivery and returns fees are non-refundable.

• All items are quality controlled before dispatch. If you receive an item that is incorrect or faulty, please contact our Customer Care team as soon as possible at online@akubra.com.au.
• Please include your order number and a photo of the fault. Our Customer Care team will assess the issue and work with you on an appropriate solution.
• Where an item is deemed faulty or a manufacturing fault occurs within six months of purchase, we will organise a repair or replacement, where appropriate.
• If the item cannot be repaired and a replacement is not available, a refund to the original payment method will be offered.
• Items damaged through normal wear and tear, accident, failure to follow care instructions or misuse will not be considered faulty.
• Nothing in this policy limits or excludes any rights you may have under applicable consumer law.

• Purchased Gift Cards are not refundable.
• Products purchased using a Gift Card that are subsequently returned will be refunded in the form of a Gift Card to the value of the return.

• Returns will only be accepted in-store with proof of purchase. 
• Find your closest store here. 

• If you have changed your mind or ordered the wrong item, size or colour, contact us as soon as possible to request a cancellation or amendment. We will do our best to assist.
• Once an order has been shipped, it cannot be cancelled and return shipping will be at your expense.
• For customers located in the European Union, this does not affect any statutory rights that may apply after delivery, including the right to withdraw from an eligible online purchase in accordance with our Returns Policy.

• Akubra only accepts returns for orders placed directly through our website.
• If you purchased your Akubra from a stockist, please contact the retailer where you made your purchase. They will be able to assist you with their returns process.

International customers can now initiate their return through our Returns Portal. Simply enter your order details or email address to get started.

• Upon return of your items, any applicable customs, duties or taxes paid at checkout or upon receiving your order will not be refunded by Akubra, except where required by applicable law.
• We recommend contacting your local customs office for information about any customs or duties refunds you may be eligible for in your country.

European Union Customers – Right of Withdrawal

If you are a consumer residing in the European Union and have purchased products from our website, you may have additional rights under applicable consumer protection laws.

14-Day Right of Withdrawal

For most products purchased online, you have the right to cancel your order and return the goods within 14 days of receiving your order, without providing a reason.

To exercise this right, you must notify us within 14 days of receiving your goods by contacting our Customer Care team at customerservice@akubra.com.au.

Once you have notified us of your decision to withdraw from the purchase, you must return the goods within 14 days.

Condition of Returned Goods

Returned items must be in a condition that allows them to be resold.

You may inspect and handle the goods as you would in a retail store. However, any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and fit of the product may result in a reduction of the refund amount.

Return Shipping Costs

Unless otherwise required by law, customers are responsible for the cost of returning goods under the 14-day right of withdrawal.

Refunds

Once the returned goods have been received and inspected, we will process your refund using the original payment method.

Refunds will include the original standard delivery charge paid at the time of purchase where required by applicable law.

Any upgraded or express shipping charges selected at checkout are not refundable.

Exceptions

The 14-day right of withdrawal does not apply to:

• Products that have been made to a customer's specifications.

• Clearly personalised or customised products, including items featuring custom embroidery, engraving, patches, bespoke hatbands or other customer-requested modifications.

• Made-to-order products manufactured specifically for a customer following an order being placed.

• Any other products exempt from withdrawal rights under applicable European consumer laws.

These exclusions do not affect your rights in relation to products that are faulty, damaged, incorrectly supplied or otherwise not in accordance with applicable consumer guarantees.

Faulty or Incorrect Products

Nothing in this policy limits or excludes any rights you may have under applicable consumer protection laws.

If your product is faulty, damaged or not as described, please contact our Customer Care team and we will work with you to provide an appropriate remedy in accordance with applicable law.

Refundid is free to use and customers do not pay for the service. If a refund is cancelled or rejected, certain fees may apply. For the full Refundid fee schedule, head here.

Refundid operates separately from the retailers it partners with. To comply with Anti-Money Laundering (AML) regulations, Refundid requires customers to verify their details through a secure verification process. For more information, please see the Refundid Privacy Policy here.

Refundid does not conduct credit checks, and using Refundid will not affect your credit rating.

When you sign up to Refundid, you’ll be asked to provide your debit card details. Your refund will be paid into the bank account connected to this debit card.

Refundid applies an overall limit to the amount you can refund at one time. If the value of your return exceeds your account limit, you’ll receive an error message and won’t be able to proceed. 

Your limit resets once your open returns are approved by Akubra, and your refund limit may increase as you continue to use the platform. 

If you need further assistance, please submit a request via Refundid.