Shipping policy

AUSTRALIA

We deliver nationwide with StarTrack Express. Prices will be calculated at checkout.

Domestic orders will be dispatched within 1-2 business days and delivered within 1-3 business days, depending on your location. For regional and remote areas, delivery may take up to an additional 7-10 business days.

NEW ZEALAND

We deliver internationally with Australia Post eParcel. Prices will be calculated at checkout.

International orders will be dispatched within 3-5 business days and delivered within 5-10 business days depending on your location.

If your order is under NZ$1000 you will not need to pay import duties and taxes. If your order exceeds the threshold, it is the customer's responsibility to be informed of any local customs & taxes charges. These fees are not included in your order total and must be paid to your local customs office prior to receiving your order.

Akubra will not offer refunds for any refused shipments due to additional customs & taxes charges. If this fee is not paid, the order will be returned to us at the customer’s expense. Any custom charges paid to receive your order are not refundable upon return.

REST OF WORLD

We deliver internationally with DHL Express. Prices will be calculated at checkout.

International orders will be dispatched within 3-5 business days and delivered within 5-10 business days depending on your location. There are no additional charges when the product arrives in your country. Duties and taxes will be paid for the following countries:

• United States
• Europe
• United Kingdom

PICK UP YOUR ORDER

You will be contacted via email when your order is ready for pick up at your chosen location:

• Kempsey Workshop - 89 South Street, South Kempsey, NSW 2440
• Strand Arcade - Shop 8, 412 George Street, Sydney NSW 2000
  
• Bondi - 39 Hall Street, Bondi Beach NSW 2026
• Byron Bay - 85-87 Jonson Street, Byron Bay NSW 2481
• Noosa - Shop 3/2 Hastings Street, Noosa QLD 4567